You can book tourist accommodation with UHC through two channels:
ONLINE: Quickly and securely via our website www.universalholidaycentre.com.
TELEPHONE: +34 977 353 010 or WhatsApp. This option is only available for bookings made less than 48 hours before the arrival date.
At the time of booking, UHC will require payment of 40% of the total amount. Payment may be made in two ways:
ONLINE: 100% secure and in compliance with the data protection policy.
BANK TRANSFER: You will have 2 days to send us the proof of payment. UHC does not assume the costs of the transaction. If we do not receive said proof within the deadline, the booking is automatically cancelled.
For bookings made 10 days or fewer prior to the arrival date, payment must be made online.
Online registration is compulsory no later than 5 days before arrival. The details of all occupants of the accommodation (children included) must be provided and the balance of the booking, the security deposit and the tourist tax must be paid online. The security deposit will be returned within 7–10 days after departure and after our staff has inspected the accommodation, provided no damage has been detected and the house rules have not been breached.
All guests over 14 years of age must register by completing a specific form which we will share with the booking holder prior to the start date of the tenancy. This form must be completed beforehand or at the time the keys are handed over to the lead guest under the tenancy agreement signed during the traveller registration process.
If this obligation established by Royal Decree 933/2021, of 26 October, on documentary registration and information obligations for natural or legal persons engaged in accommodation and motor vehicle rental activities, is not fulfilled, the keys will not be handed over and access to the property will not be permitted.
Key collection is carried out exclusively at the UHC office located at Avenida del Batlle Pere Molas 3, 43840, Salou.
Key collection timetable:
Between 12/04/2025 and 02/11/2025: Every day from 16:00h to 19:00h.*
Between 03/11/2025 and 27/03/2026: Monday to Friday from 16:00h to 17:00h.**
Between 28/03/2026 and 01/11/2026: Every day from 16:00h to 19:00h.*
Between 02/11/2026 and 18/12/2026: Monday to Friday from 16:00h to 17:00h.**
Arrivals after 17:00h during the following periods:
Between 03/11/2025 and 27/03/2026
Between 02/11/2026 and 18/12/2026
If you cannot arrive before 17:00h, you must indicate this at the time of booking. In case of unforeseen delays, you must inform us as soon as possible and, at the latest, before 17:00h on the day of arrival. The keys will be stored in a lockbox with a secret code located outside the office. If you fail to notify late arrival and/or fail to complete the online check-in, UHC cannot guarantee access to the accommodation. The office will close at 17:00h until the next working day; the client must seek alternative accommodation for that first night without any possibility of reimbursement.
Arrivals after 19:30h during the following periods:
Between 12/04/2025 and 02/11/2025
Between 28/03/2026 and 01/11/2026
An extra charge of €50 applies. Please note that this fee covers the additional procedures required to manage your booking and the handover of keys, as well as the fact that a member of staff remains on call to assist you should any issue arise upon arrival. Keys will only be provided via the locker if you have completed the online check-in in full, including all payments. If any stage is not completed, Universal Holiday Centre cannot guarantee access to the keys.
It is also possible for a third party to collect the keys free of charge within office hours, provided this has been notified in advance and confirmed by UHC.
If you cannot arrive before 19:30h, you must indicate this at the time of booking. In case of unforeseen delays, you must inform us as soon as possible and, at the latest, before 19:00h on the day of arrival. The keys will be collected from a lockbox with a secret code located outside the office. If you fail to notify late arrival and/or fail to complete the online check-in, UHC cannot guarantee access to the accommodation. The office will close at 19:30h until the next working day; the client must seek alternative accommodation for that first night without any possibility of reimbursement.
The booking holder is responsible for the proper behaviour of all occupants. Subletting, sharing, assigning or reselling the accommodation, or using it for commercial purposes, is not permitted. If UHC suspects acts that infringe applicable law, our guidelines, public order or decency, UHC shall be entitled to access the holiday home to verify. If the suspicion is confirmed, UHC shall be entitled to terminate the Contract and evict the person(s) concerned from the holiday home with immediate effect and without refund of the rent.
Our accommodations are located in residential areas; therefore, both the general rules and the specific rules of each community must be respected. Non-compliance may result in retention of the deposit or eviction without compensation, pursuant to Article 39 bis of Law 13/2002, of 21 June, on Tourism.
The maximum occupancy of the accommodation (including children) must never exceed that expressly authorised by UHC. Occupancy is understood as overnight stay in the accommodation. While visits are allowed, they must be occasional and must not entail excessive or continuous use of the facilities and/or utilities of the accommodation and of the building or complex. For example, if family (A) rents accommodation without a swimming pool and their friends, family (B), rent accommodation with a swimming pool during the same period, family (A) is not permitted to access family (B)’s complex to enjoy the pool every day of their stay. While they may visit them once or twice occasionally, family (A) is not allowed to use the pool facilities on a regular basis.
Observe quiet hours and the rules on the use of pools and other facilities indicated in each community. Any kind of noise or music is prohibited during these hours. Smoking is prohibited inside the accommodation.
Children must always be accompanied by adults and remain under their responsibility. Universal Holiday Centre accepts no liability in the event of accidents.
Pets: To bring your pet, you must inform UHC before booking and confirm that pets are allowed in your chosen accommodation and under what conditions. Pets must always be under control and dogs must not be left confined on terraces or patios. Although some properties do not accept pets, we cannot guarantee that pets have never been present; therefore, we accept no responsibility for possible allergies. Guests are advised to check local regulations for their own safety and that of others.
Awnings: Unless otherwise indicated—and even if present in the accommodation photos—our long experience renting tourist accommodation shows that awnings are frequently damaged, resulting in costly repair bills for guests and unnecessary disruption to their holidays. For this reason, we have decided to disable them for use, and we apologise in advance for any inconvenience caused by our decision.
Internet/Wi-Fi: Available only if indicated in the accommodation description. In some complexes the network is communal and available only in certain areas; therefore, coverage may not reach inside the accommodation. The connection is a free service intended for actions that do not consume large amounts of data. This service has not been taken into account to set the price of the accommodation; therefore, no claim will be accepted due to speed issues or lack of connection.
In accommodations where Wi-Fi availability is not expressly indicated, it may be contracted as an optional service through a portable router for an additional daily charge. In certain areas of the Costa Dorada coverage may be insufficient for the provision of this service; you will be informed if you request it. The same conditions apply, but the client may suspend the service at any time and receive a pro-rata refund for the unused portion.
It is the tenant’s responsibility to pay for lost keys and cover the cost of changing the lock. Forgetting the keys inside the apartment requiring staff call-out will entail an additional surcharge.
The use of water, electricity and air conditioning must be measured and rational. Please help us to protect the environment. When the air conditioning is on, doors and windows must remain fully closed. In case of prolonged absence (half-day or full day) we ask you to switch off the air conditioning and lights. It only takes a few minutes to cool a property. It is strictly forbidden to install portable air-conditioning units, heaters or other devices that significantly increase water, gas or electricity consumption without prior consultation with the agency and receipt of authorisation.
As part of our commitment to environmental care and in response to guest requests, we have implemented measures to reduce plastic use in our properties. Therefore, we do not provide soap or any single-use hygiene products. On arrival, you will find a basic cleaning kit for the first days, one courtesy toilet roll per bathroom, and reusable cleaning tools, such as brushes and mops, to help you keep the apartment in optimal condition during your stay. Furthermore, to minimise our environmental footprint, we do not supply any food items such as oil or salt. We recommend bringing your own supplies or purchasing local, sustainable products, which also helps support the local community. By reducing plastic use and promoting responsible practices, we aspire to offer environment-conscious accommodation for all our guests. We appreciate your understanding and cooperation with these sustainability initiatives.
No personal belongings may be stored in the common areas. It is prohibited to hang towels or other items on the balcony railings.
Parking: If the accommodation includes parking, you must use the indicated bay. Please check with us if your vehicle is very tall or wide. UHC is not obliged to provide another bay if your vehicle does not fit, there is not enough space to enter or exit comfortably, it inconveniences another vehicle, or the parking bay is occupied by a third party (although we will do our utmost to resolve the situation). Our accommodations do not have EV charging points and charging from a standard socket is prohibited, as it may cause overheating, damage to electrical installations and potentially fires.
Barbecues: Prohibited except in accommodations where they exist and are authorised.
Swimming pools: Showering is compulsory before using the pool. Shampoos, soaps, rough play, lilos, floats and driving objects into the lawn are not permitted.
Some accommodations may have a cupboard or even rooms (these do not count towards those indicated in the listing) locked to store the owner’s belongings. The rest of the materials and spaces may be used freely.
Check-out from all accommodations is by 10:00h at the latest. If you wish to leave later, please ask our staff about the possibility of a late check-out and the additional charge involved. It is subject to availability until the day before the scheduled departure.
As a rule, all keys must be left on the living-room table and simply close the door. In some accommodations you may be asked to lock the door with the key and leave it in a key box at the door.
We can store your luggage free of charge at our office on the day of arrival and departure (during opening hours only).
The accommodation must be left in the same condition as on arrival. Although a professional cleaning team visits after each client, it is the guest’s responsibility to clean the accommodation and leave it in the same condition as delivered. There is no need to wash sheets or towels. You may contract the final cleaning service (please check the price in advance if interested) and we will take care of it. However, even if you contract this service, the following are the minimum requirements: dispose of all rubbish and do not leave food/products, wash the dishes and leave the crockery clean and put away, and empty the dishwasher, clean the oven and the outdoor barbecue (if any). In other words, you will not be exempt from these basic obligations. The aim is to ensure that the next guest finds the accommodation in perfect condition, as you did on arrival. If these rules are not met, retentions may be applied to the deposit.
Payment of a security deposit is compulsory for all accommodations. The deposit constitutes a guarantee for us and for the Property Owner to cover, by way of example and without limitation, damage, breakages or any damage to the property or its installations not arising from normal wear and tear, deficient final cleaning (if this has been carried out by you), breach of the house rules, or unjustifiable/illogical utility consumption costs.
Payment of the deposit is made exclusively by credit card 5 days before arrival and the refund is ordered 7–10 days after departure. The amount of the deposit will depend, among other things, on the size of the holiday home and its facilities. The amount of the deposit is shown on our website prior to making the booking. The refund of the deposit will take place no later than 10 days after the end of the rental period. If, exceptionally, we must claim part or all of it, you will be duly informed and this amount will be deducted from the deposit before it is returned. If the amount claimed exceeds the deposit, we reserve the right to claim an additional amount.
Cancellations
All bookings are subject to a non-refundable €29 administration fee. Our rates are cancellable free of charge, except luxury villas. Cancellation may be made 15, 30 or 42 days before the check-in date, depending on the accommodation and dates. Please check the conditions during the booking process. Cancellation must be notified by email to info@universalholidaycentre.com. In the event of unexpected early departure before the end of the stay, no amount will be refunded. If your booking was made through a third-party company (Booking, Airbnb, TripAdvisor, etc.), their cancellation policies apply and cancellation can only be made through them. In the event of no-show without prior cancellation, no refund applies. UHC assumes no responsibility for losses due to lack of passports, visas or other necessary documentation. These conditions are included in the exclusions from the right of withdrawal under Articles 101, 97.1.i and 103 of Royal Legislative Decree 1/2007, of 16 November.
Amendments
The booking holder may amend the booking if possible and authorised by UHC. Amendments must be notified by email to info@universalholidaycentre.com. Changes to accommodations with special rates or offers are not accepted. Valid only for dates within the current season. Each amendment entails payment of any price difference, if applicable, and an amendment fee of €29.
In the event of force majeure or the owner’s decision to cease renting, UHC reserves the right to cancel any booking made before 28/03/2026 and up to that date due to non-renewal of the contract. A similar accommodation will be offered or the amount paid will be refunded.
Groups of young people: We mainly manage the rental of holiday homes to families and couples. When formalising the booking, groups of young people must indicate that they are a group of young people. By group of young people we mean groups of at least 3 persons under 21 years of age, mostly, although the age limit may be higher for certain types of properties; this circumstance will be stated in the property description on the website. If you are a group and do not have express authorisation from UHC, the contract will be cancelled without refund. Properties indicate whether they accept groups.
UHC reserves the right not to accept bookings or to cancel them without the need for justification. The payment received will be refunded. As the accommodation is offered for rent on other holiday rental websites, and in order to avoid double bookings, UHC reserves the right to cancel the booking within 24 hours following the order, refunding in full the amounts paid, without compensation, or offering other dates or accommodations.
Any defect or incident must be reported within a maximum period of 24 hours from arrival. After this period, defects may be attributed to the tenant. The cleaning staff performs a property check when cleaning. However, if you feel that something may have been overlooked, please inform us so that we can assist. Our aim is to ensure that guests fully enjoy their stay.
If you have any problem that affects your enjoyment, you must inform us as soon as possible and in writing to info@universalholidaycentre.com. UHC must be given the opportunity to resolve any problem raised during the stay, and the tenant must take into account local conditions regarding a reasonable timeframe to rectify the problem. As a general rule, a period of 24 to 48 hours after notification of the incident, depending on its severity, is accepted as reasonable, and compensation claims will not be accepted until that period has elapsed.
For claims regarding cleanliness, inventory and/or linen, these must be reported at the time of arrival to allow us time to resolve them in the most appropriate and efficient way possible. Claims made after the day of departure will not be addressed, as it is understood that the guest agreed by not reporting the incident.
The tenant authorises UHC staff and the persons responsible for maintenance and cleaning to enter the accommodation to carry out necessary repairs. If maintenance assistance has been requested and the staff is subsequently not allowed access to the property when they attend, retentions may be applied to the deposit to cover the technician’s call-out.
The photos used on our website are not contractual and some items (such as awnings, sun loungers, barbecues, decorative elements, etc.) may differ or not be available for use in the accommodation upon arrival. Differences between the description and photos on the website and the characteristics actually found in the property do not constitute grounds for cancellation, refunds or other claims against the company (unless they significantly alter the nature of the accommodation). In this regard, we emphasise that in certain complexes (Larimar, Novelty, Paradise Village, Ventura Park, Costa Linda, Riviera, etc.) it is explicitly indicated in the description that you are booking a “type” or “class” of accommodation and not a specific apartment, so some small basic features or the furniture/decoration may slightly vary depending on the exact accommodation where you will be staying, while all having the same main features. In these expressly indicated cases, special requests such as an exact apartment, the view or the floor are not guaranteed and are strictly on request, which may be made at the time of booking or before arrival.
All information on our website has been compiled from updated data and we have endeavoured to ensure it is accurate. However, there may be occasions when the advertised equipment or a facility is modified or unavailable. Such situations may be dictated by local circumstances, the need for maintenance, water shortages, adverse weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are notified, we will of course endeavour to inform you as soon as possible, but we cannot be held responsible in such circumstances. It is also important to remember that some local facilities or services, such as shops, restaurants, pools, playground and sports facilities and other activities may not operate at all times throughout the year.
Negligence or omission of services provided by third parties.
Any kind of damage, direct or indirect, without limitation of any kind, that could be caused by misuse by the tenant, fires, thefts, accidents, adverse weather or other types of causes. The correct use and enjoyment of the accommodation and associated facilities shall always remain under the strict responsibility of the user.
Absence or limitation of communal services (swimming pools, sports or children’s play facilities) in complexes by decision of the community or for unexpected reasons.
Nuisances (such as noise or smells) originating outside the boundaries of the holiday accommodation or outside UHC’s control: construction works near the holiday property, noise from sports facilities or third parties such as restaurants, bars, nightclubs and/or neighbours, odours from drains, industry, agricultural or hospitality activity.
Breakdown of mechanical or electrical equipment such as: washing machines, hobs, grills, ovens, toasters, fridge/freezers, air-conditioning units, pumps, boilers, pool filtration systems, etc. Nor of furniture such as mattresses, furniture or cushions, nor of failures in public services such as water, gas and electricity. During your stay, we will endeavour to ensure that appliance repairs are attended to as soon as possible after being notified. However, due to circumstances beyond our control (e.g., parts needing to be ordered or lack of availability of tradespeople) immediate repair may not be possible. In such circumstances UHC accepts no liability and no refunds will be made for consequential damage from such breakdowns, such as food spoiled from fridges or clothing damaged by washing machines. If repairs cannot be attended to promptly, we will do our best to supply a substitute appliance if possible.
Appearance of insects and/or other animals in or around the property. Should such issues be found during your stay, we will take appropriate measures as soon as we have been notified. However, in some cases the problem may not be easy or completely eradicated and cannot be expected to be so. In certain areas it is likely that there will be mosquitoes, ants or cockroaches during your stay. It is advisable not to leave food or crumbs in kitchens or on terraces/balconies as this attracts ants, cockroaches and/or other unwanted insects; you are expected to dispose of your own rubbish in the bins normally located nearby. Please ensure that rubbish is disposed of promptly, without causing any accumulation that could attract insects. It is highly recommended to take out the rubbish every day. You will find rubbish containers near the accommodations.
Deterioration of pool water quality (in accommodations with this facility) caused either by natural phenomena (e.g., wind, plants, insects, rain, sand, etc.) or by incorrect use of the pool by the client (e.g., use of sun creams and oils, lack of hygiene, etc.).
Neither the owner of the rented property nor UHC shall be liable for any damage or harm arising from the use of the property and its facilities, including without limitation: damage, injury, allergic reactions, accidents, losses, thefts, vandalism, natural disasters, fire, and any other that may occur therein.
UHC is not responsible for the client’s personal belongings in the rented property, nor for items lost or forgotten once the client has checked out. Personal items found in the properties are kept at the UHC office for two weeks after being found, and only if it is possible to keep them without danger or deterioration. Unstable or potentially dangerous items and food are never kept. If an item has been found and kept, and the client has claimed it within that period, the client may recover the item either in person or by authorising a third party. In no case is UHC responsible for sending any item back to the client at its cost. After the two-week period, UHC will proceed to dispose of any uncollected item.
UHC recommends taking out travel insurance that covers any eventuality during your holiday, as our agency will automatically assume that you have taken out your own travel insurance policy, and it is your responsibility to ensure that the insurance cover you purchase is adequate and sufficient for your needs. If you decide to travel without appropriate insurance cover, we will not be responsible for any loss, regardless of its origin, in respect of which insurance cover would have existed.
We have communicated all the information on our website as accurately as possible. As these are privately-owned holiday homes, the information may change. We are not responsible for such changes or for errors in images or print. Any commercial use, including the partial or total reproduction of promotional material, is prohibited.
Please consult our privacy statement on our website to understand how we process your personal data. By sending us your data, you accept their use in accordance with our statement.
Booking accommodation with UHC implies acceptance of these general conditions and the jurisdiction of the local courts.
If a clause or part of a clause of this document is invalid or becomes invalid, illegal or unenforceable, it shall be deemed deleted; this shall not affect the validity and enforceability of the remaining provisions of this Contract.
These conditions were originally drafted in Spanish and later translated. In case of any discrepancies, the original wording will prevail. If any clause or part of a clause in this document is invalid or becomes invalid, illegal, or unenforceable, it shall be deemed deleted; this will not affect the validity and enforceability of the remaining provisions of this Contract. These terms and conditions have been drafted in Spanish and subsequently translated. In case of any doubt regarding any of the contractual clauses, the Spanish version shall be the reference and definitive version.