GENERAL TERMS and CONDITIONS of UNIVERSAL HOLIDAY CENTRE (UHC) 

 

Booking Process: You can book tourist accommodation with UHC through two methods:

Payment Methods: At the time of booking, UHC requires a 40% payment of the total amount. Payment can be made in two ways:

Check-In: It is mandatory to complete the online registration no later than 5 days before arrival. You must provide the details of all occupants (including children) and make the remaining reservation payment, deposit, and tourist tax online. The deposit will be returned within 7-10 days after departure and inspection of the accommodation for any damages or rule violations.

 Key Collection: Key collection is exclusively at the UHC office located at Avenida del Batlle Pere Molas 3, 43840, Salou.

 Key Collection Hours:

**Arrivals after 7:30 PM between 23/03/2024 and 03/11/2024: An additional charge of 50€ applies. If you cannot arrive before 7:30 PM, you must notify us when making the reservation. In case of unforeseen delays, you must inform us as soon as possible and no later than 7:00 PM on the day of arrival. Keys will be collected from a secure code-locked mailbox located outside the office. In the event of failure to notify your late arrival and/or to complete the Check-in Online, UHC cannot guarantee the keys collection. The office closes at 19:30h until the next day, in which case you will need to get alternative accommodation for the first night. 

*Arrivals after 5:00 PM between 28/10/2023 and 22/03/2024 and between 04/11/2024 and 15/12/2024. If you cannot arrive before 5:00 PM, you must notify us when making the reservation. In case of unforeseen delays, you must inform us as soon as possible and no later than 5:00 PM on the day of arrival. Keys will be stored in a secure code-locked mailbox outside the office. In the event of failure to notify your late arrival and/or to complete the Check-in Online, UHC cannot guarantee the keys collection. The office closes at 19:30h until the next day, in which case you will need to get alternative accommodation for the first night. 

 

Behavior and Rules at the Accommodation

 

The person who made the reservation is responsible for the proper behaviour of all occupants. Subletting, sharing, transferring, or reselling our accommodations or using them for commercial purposes is not allowed.

Our accommodations are located in buildings and residential areas, so the following general rules and all community rules must be respected. Failure to comply with these rules may result in a total or partial retention of the deposit or even expulsion from the accommodation without any compensation. According to Article 39 bis of Law 13/2002, of June 21, on Tourism, the agency may prevent users who violate usage regulations, internal regulations, and general rules of coexistence and hygiene from staying in the accommodation.

 

Check-Out / Departure

The check-out time for all accommodations is no later than 10:00 AM. If you wish to check out later, please consult with our staff about the possibility of a late check-out and the additional charge involved. This is subject to availability until the day before the scheduled departure.

Failure to comply with these rules may result in deductions from the deposit. UHC offers the option of hiring a final cleaning service (see rates and conditions on our website).

 

Booking Cancellation/Modification policies

Cancellations

These conditions are included in the exclusions to the right of withdrawal, as provided in Articles 101, 97.1.i, and 103 of Royal Legislative Decree 1/2007, of November 16.

 

Modifications

 

Substitution or Cancellation by UHC

 

Claims

Any defects or incidents in the accommodation detected upon arrival must be reported to UHC within a maximum of 24 hours from arrival. After this 24-hour period, defects in the property could be attributed to the tenant and deducted from the deposit.

 If you have a problem that may have a prolonged or significant impact on your enjoyment of your vacation, you must inform our staff as soon as possible and in writing at the email address info@universalholidaycentre.com.

UHC must have the opportunity to resolve any problem that arises during the stay, and the tenant must take into account local conditions regarding a reasonable amount of time to rectify the problem. As a general rule, a period of 24-48 hours after notification of the incident is considered reasonable, depending on the severity of the incident. Claims for compensation will not be accepted until this period has elapsed.

Complaints of any kind made after the departure date to UHC will not be addressed under any circumstances, as it is assumed that the guest agreed with the accommodation by not reporting the incident within the mandatory period and decided to stay in the accommodation.

The tenant expressly authorizes UHC personnel and maintenance and cleaning staff to enter the accommodation in their presence and absence, with the technical staff required in each case and to carry out the necessary repairs. Any action performed by our staff during the stay due to inappropriate or negligent use by the guest may result in additional charges that will be deducted from the deposit. The tenant accepts these conditions and expressly agrees not to file a claim for damages caused by spontaneous or fortuitous breakdowns that may occur during their stay in the apartment.

 The photos used on our website are not contractually binding, and some elements (such as awnings, sun loungers, barbecues, decorative items, etc.) may differ or may not be available for use upon arrival. Differences between the description and the photos on the website and the actual features found in the property do not constitute a basis for cancellation, refunds, or other claims against the company (unless they significantly alter the nature of the accommodation). In this regard, we emphasize that in certain complexes (Larimar, Novelty, Paradise Village, Ventura Park, Costa Linda, Riviera, etc.), it is explicitly stated in the description that you are reserving a "type" or "class" of accommodation, not a specific apartment. Therefore, some basic features or furnishings may vary slightly depending on the exact accommodation where you will stay, but they all share the same main characteristics. In these expressly indicated cases, special requests such as a specific apartment, view, or floor are not guaranteed and are strictly on request, which can be made when booking or before arrival.

All information on our website has been collected from up-to-date data, and we have made efforts to ensure its accuracy. However, there may be occasions when the advertised equipment or facility is modified or not available. Such situations may be dictated by local circumstances, maintenance needs, water shortages, adverse weather conditions, fuel shortages, power cuts, and other circumstances beyond our control. If we are informed of such changes, we will naturally strive to inform you as soon as possible, but we cannot be held responsible in such circumstances. It is also important to remember that some local facilities or services, such as shops, restaurants, communal pools, water sports, and water parks, may not operate year-round and may be closed.

 

UHC CAN NOT BE HELD LIABLE IN THE FOLLOWING CASES:

In regard to the previous points, UHC recommends taking out travel insurance that covers any eventualities during your vacation. Our agency will automatically assume that you have taken out your own travel insurance policy, and it is your responsibility to ensure that the coverage of the insurance you acquire is adequate and sufficient for your needs. If you choose to travel without adequate insurance coverage, we will not be responsible for any losses, regardless of their origin, for which there could have been insurance coverage.

 

Booking accommodation with Universal Holiday Centre implies the unconditional acceptance of these general terms and conditions, as well as the jurisdiction and competence of local courts and tribunals, with express waiver of any other jurisdiction if different. The original text for these rules and conditions has been written in the official language of the company (Spanish) and subsequently translated. Any discrepancy with the original text will be considered a translation error and will not be taken into account.