UNIVERSAL HOLIDAY CENTRE (UHC) BOOKING TERMS AND CONDITIONS

Booking procedure: can be done in 2 ways:

Payment methods: Upon Booking, UHC requires payment of 40% of the total amount. This can be done in 2 ways:

When the booking is made 7 or fewer days prior to the date of your arrival, the payment must be made by Credit Card.

Check-in: You must do the CHECK-IN ONLINE at least 5 days prior to your arrival. You need to pay the balance, the security deposit, the Tourism Tax and provide all the details of the persons in your party.

Key Collection: the keys are collected in our UNIVERSAL HOLIDAY CENTRE office, situated in Salou, Avenida Pere Molas 3. Time table for key collection: from 16:00 till 19:30. 

Late Arrivals (after 19:30)

If you cannot arrive before 19:30 you must inform us upon booking. If the arrival time changes after making the booking, or there are any delays on the day of arrival, you must inform us asap, at the very latest, up to 19.30 h. The collection of the keys will be prepared in a special key box right outside our office doors. This service requires a mandatory fee of 50€.

In the event of failure to notify your late arrival and/or to complete the Check-in Online, UHC cannot guarantee the keys collection. The office closes at 19:30h until the next day, in which case you will need to get alternative accommodation for the first night. 

Conduct and Behaviour Code:

The booking holder will be responsible for the correct conduct of all occupants. Our accommodations are located in residential buildings and areas, and therefore apart from the general rules, tenants are also required to, at all times, respect the rules established by each private community. Failure to follow these rules may lead to partial or total retention of the deposit. According to Art 39 bis of Law 13/2002, of 21st June, on Tourism, the agency may expel the customers of the accommodation if they do not comply with the regulations of use or internal regime, and with the general rules of coexistence and hygiene.

Respect hours of rest and the hours for pool use as established in each complex. Within these hours any type of noise or music is strictly prohibited.

The use of water, electricity and air conditioning must be measured and rational. Help us to look after the environment!

Awning policy: Years of experience renting accommodations to visitors in Spain, has shown that awnings are a frequently damaged item, resulting in expensive repair bills for Guests and unnecessary disruption to their vacations. For this reason, we have made the reluctant decision to disable these for Guest use and wish to apologize in advance for any inconvenience caused by our decision.

Pet Policy: If you travel with your pet, please contact us before making your reservation, just to confirm the pet policy of your accommodation and our specific pet conditions.

Occupancy Policy: The maximum occupancy for each property (including kids) may never exceed the number expressly authorised by UHC. Should this happen, the tenants will be expelled from the property without the right to any compensation or any refund whatsoever. Each accommodation is prepared for the number of persons you provided upon booking.

 

Check-out: Upon checking out, please take into account:

If you wish to hire a cleaning service for the end or during your stay, please consult prices and availability on our website or upon your arrival at our office.

 

Cancellation Policy

All the rates that we currently have on sale can be cancelled at no cost. Cancellations can be made 15 or 30 days before the scheduled arrival date. Some exclusions may apply. Periods with special event restrictions or peak demand weeks may be excluded. Please check the accommodation details and price for applicable terms or exceptions, if any, when booking or rescheduling reservations.

You can cancel your booking by emailing info@universalholidaycentre.com. If you need to leave before your stay is finished, under no circumstances, any refund whatsoever will be made.

UHC assumes no responsibility whatsoever for any possible loss due to lack of passports, visas and the documentation required for your journey. It is recommended to consult with the corresponding embassies, consulates and/or visa departments of the countries you wish to visit. It is your responsibility to obtain the documents required for your journey.

These conditions are included in the exclusions to the right of withdrawal as is stated in articles 101, 97.1.i and 103 of the Royal Legislative Decree 1/2007 of November 16th.

Should you wish to change your booking:

After having received confirmation of your booking, you can make changes always providing they are possible and/or authorized by UHC. Changes in bookings are not permitted for accommodations with special discount rates or subject to special offers. Only the person responsible for the booking can make changes and always in writing to info@universalholidaycentre.com. Each booking modification involves a difference in price, should there be one. The changes will only be valid for the same year.

Replacement or cancellation by Universal Holiday Centre:

Complaints

Our objective is to provide all the elements necessary to ensure a perfect holiday. If there is a problem of any type, we would be grateful if you could let us know so that we may resolve it as soon as possible.

Upon arrival at your accommodation, please take a few moments to check if all is well. If you notice any incident or problem, it is obligatory to notify this within a maximum of 24 hours after your arrival and we will then proceed to resolve this as quickly and as effectively as possible. After that 24 hours period, any failings in the property will be attributed to the tenant and deducted from your deposit. For any incidents relating to the cleaning, furnishings or bed linen/towels, please inform us maximum until 12:00h of the next day following your arrival.

To this effect, you expressly authorize UHC staff to enter the property in your presence or absence, with the technical personnel required in each case, to carry out whatever actions may be necessary to solve the problem. You accept these conditions and expressly accept that you will not present any claims or complaints due to the damages that may be caused by spontaneous or chance breakdowns or problems that may arise during your stay in the apartment.

Photos used on our website do not have contractual character and some of the elements (such as awnings, sun loungers, barbecues or decorative items) may differ or not be available for use in the accommodation upon arrival. 

Complaints of any nature made to UHC after the day of departure will not under any circumstances be attended to, as we understand you were happy with your accommodation given that you decided to stay.

 

UHC WILL NOT BE DEEMED TO BE LIABLE IN ANY OF THE FOLLOWING CASES:

In this regard, UHC recommends you contact your insurance company and take out travel insurance that would cover any eventuality that may arise during your holiday.

Booking accommodation with Universal Holiday Centre implies absolute and unconditional acceptance of these general conditions, as well as the jurisdiction and competence of local courts and tribunals, expressly renouncing any other jurisdiction that may be applicable.